Frequently Asked Questions

What is the length of stay while on the inpatient unit?

Every individual has unique needs, so the length of stay varies. However, the average length of stay is approximately ten to fourteen days for older adults.

What are the initial steps after admission?

Upon admission to Haven Behavioral Hospital of Philadelphia, the patient will receive a nursing assessment, psychiatric evaluation, psychosocial assessment, physical exam and an activity therapies assessment. A treatment plan will then be developed to incorporate all of these areas as they relate to the individual needs of the patient.

What type of therapy is provided to patients?

We offer a community therapy model, and the treatment team provides group therapy that includes cognitive and emotional processing, coping strategies, life skills and goal oriented treatment interventions. We offer many types of groups including: socialization, psycho-education, relaxation/meditation, medication management, process groups, music therapy, art therapy, recreational therapy and specialized groups.

What types of groups do you offer?

Haven Behavioral Hospital of Philadelphia has many different types of groups including but not limited to: anger management, anxiety and stress, music therapy, assertiveness training, building healthy relationships, cognitive behavior therapy, communication skills, community resources, conflict resolution, dialectical behavior therapy, identifying triggers, journaling, medication group, nutrition, peer support group, positive coping skills, recovery group, process group, recreation, reminiscence therapy, sensory stimulation, socialization skills and team building.

Who will know about your hospitalization?

Only the people authorized by the patient and/or guardian will receive information.

What should I bring with me?

Casual clothing (5 complete outfits, pajamas, undergarments, socks), 1 pair of shoes or sneakers, insurance card and ID, custody papers or power of attorney paperwork (when necessary), overnight personal items (shampoo, toothbrush, toothpaste).

What should I leave at home?

Aerosol spray cans, aluminum cans, belts, electrical equipment with cords, cameras, glass objects, fingernail files, heavy jewelry, cell phones, food, makeup, perfumes, shaving lotion or cream, nail polish remover, electronic devices (camera, tape recorders, CD/DVD/MP3 players, computers), clothing with drawstrings, scissors, needles and medications brought from home.

A full list of these items will be available in the Patient and Family handbook.

Can patients receive telephone calls and mail?

There are no telephones in patient rooms.  Family members may call the nurse’s station during the day or evening to speak with staff.  The main number for the hospital is 215.475.3400.

Incoming mail is distributed daily. Letters and packages must be opened in front of staff to prevent the possibility of dangerous or restricted items getting onto the unit. Outgoing mail is picked up daily. Our mailing address is:

Haven Behavioral Hospital of Philadelphia

Four Falls Building
3301 Scotts Lane
Philadelphia, PA  19129

What are the visiting hours to inpatient unit?

We encourage our patients to have visitors for emotional support and to strengthen relationships. Visitors will be asked to sign in and any item brought to the patient must be checked at the Nurse’s station.

Visiting hours are daily at 10 a.m. to 11 a.m. and 5:30 p.m. to 7:00 p.m.

Visits are limited to one hour at a time and two visitors at a time. Visitors under 12 years of age are not permitted. No personal belongings are allowed on the unit as the patients’ safety is our main concern. You will be asked to return your personal belongings to your vehicle if brought to the unit.

Can family participate in treatment?

Yes. The social worker will hold conferences with willing family members to gather data and educate family members regarding support that the patient may need upon discharge.

How do I make a referral?

Please call 215.475.3402 to make a referral 24 hours a day, 7 days a week.

Can I request copies of the records?

Yes, however, all requests made on behalf of the patient are reviewed and approved by the Attending Physician and must adhere to all HIPAA regulations. Records may be requested from another provider for continuation of care at any time. When follow up care is ordered post discharge, the records are sent to that provider upon the patient being released from Haven Behavioral Hospital of Philadelphia.

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Frequently Asked Questions
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Frequently Asked Questions
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Haven Behavioral Hospital of Philadelphia Frequently Asked Questions for patients and families.
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